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Discussion topic: YouTube won’t load

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This message was authored by Claire601 This message was authored by: Claire601

YouTube won’t load

YouTube won't load through the sky box but will load through internet

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This message was authored by lettice This message was authored by: lettice

Re: YouTube won’t load

Posted by a Superuser, not a Sky employee. Find out more

Try refreshing your apps;

 

  1. Press Home on your Sky Q remote, then highlight Settings
  2. Press 0,0,1 and Select to access the Installer menu
  3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
  4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Quoman7 This message was authored by: Quoman7

Re: YouTube won’t load

Posted by a Superuser, not a Sky employee. Find out more

@Claire601 wrote:

YouTube won't load through the sky box but will load through internet


Hi @Claire601 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

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