YouTube on Sky Q "loading" after pausing..

[Bill+640000]

I really don't care what is causing it. It's annoying and it **bleep**es me off that sky won't do anything to get it fixed. It's only happening on their platform and should be responsible. I'm sick of paying them £64 a month and they can't get their most watched app to work properly. 

[Scout]

I haven't the time to go through 14 pages of this discussion. Sky's constantly pausing and throwing me back 10/15 secs on videos I watch on you YouTube. This has been going on for so long now. I can see that thousands of people are viewing the comments so this is a widespead issue. It's so irritating that Sky send me emails asking me to fill in questionaires about improving the Sky experience and at the same time ignore basic issues. I have to watch Youtube on my tv's app as a result but my tv remote is not easy to use on YouTube & would prefer to watch it through Sky. CAN YOU PLEASE FIX THIS ISSUE. I have been a customer for 10+ years. This is terrible customer service when I think what I pay every month for Sky Q.

[jblink]

Essentially 14 pages of people imploring Sky to do something and receiving diddly squat response.  Pressing rewind once or twice before coming out of pause has become so ingrained into my muscle memory that I realise I do it when watching Sky TV, Netflix etc. or other YouTube hardware platforms!!  Sad.....

[Yamidox1]

I rewind Disney plus and netflix too now as a result of this, it's ridiculous.

[elroyjackson]

I think Google write the code for all the TV apps so Sky's developers can't actually fix this themselves directly. I find it hard to believe that Comcast aren't a large enough client of Google to be able to escalate this with them though, but they don't seem to be taking it seriously and are just leaving it to the junior support engineers to fruitlessly chase it up. I've raised it directly with Google myself at https://www.youtube.com/tv/feedback but even if we all do that they'll probably just ignore it. Once Max launches it might finally be time to say goodbye to Sky TV since Comcast seem to just be leaving it to rot and they won't have any decent exclusive content at that point.

[Chloe-W22 · Accepted solution]

Hi all,

Hoping to be bringing some good news on this.... Google have let us know a fix has been put into production. Over the next few days, I'd appreciate any feedback on the Pause, Rewind, and Fast Forward features on your YouTube app. Your observations will be super helpful in seeing how things are working 🤞

[jblink]

@Chloe-W22 , thank you and am now holding my breath!

is there a software version update we should be looking for?  

FYI as of a few minutes ago, no change, but that's me being way too optimistic 😁

[Yamidox1]

Same as above no change yet

[elroyjackson]

@Chloe-W22thanks for the update. I tried to update but no version change. what's the version number that contains the fix? I'm currently on:

Sky Q280.000.08.00L (5vosfts)

YouTube web_20250304_15_RC00

[elroyjackson]

Looks like it might be fixed in:

YouTube Version web_20250305_16_RC00

The Sky Q version is still Q280.000.08.00L (5vosfts) so the YouTube app must update independently, but there doesn't seem to be a way to force it.

I'll post again if the issue reoccurs but hopefully this release has fixed it.

[jblink]

Same version as @elroyjackson 

Tried pausing multiple times and I suppose you could call it an improvement. The issue only occurs about half the time so far.  Although as I write this I have paused a few more times and each time I have had the sound drop and jump back issue.  I think the anomaly was when it didn't happen.

I go back to my request to confirm the version details of the update that is supposed to include the fix.  that way we can know whether it hasn't worked or we just haven't been updated to that version rather than a different update.

[Bill+640000]

Tried it and about 10 seconds after resuming video glitches and I lose audio. To resolve it I have to go 2 clicks in reverse and resume. 

[elroyjackson]

Ah yeah mine's doing the same now. As you say, if Chloe can ask Google to confirm what version contains the fix we can know whether to wait for it or if Chloe needs to tell Google the fix has failed.

[Chloe-W22]

Hi all, can you give your box a reboot at the power and let me know if that makes any improvement?

[jblink]

Power cycle as requested

video paused and restarted without issue - yay!

second time I tried and...............momentary sound drop out on restart, then played normally for maybe 10 to 15 seconds then loss of sound.  The video played normally and did not jump back, but no sound. I let it play for another 20 seconds or so, briefly paused and restarted and the sound came back

third video and the same momentary drop out followed a few seconds later by a longer silence.   Sound came back after 10s or so without my intervention 

4th video, briefly paused and restarted no problem. Longer pause of maybe 20s and same loss of sound.  This time when the sound came back the screen went black and "loading" appeared briefly.

this exact behaviour is new (for me at least), but does seem fairly consistent 

fundamentally if  web_20250305_16_RC00 is the version that is supposed to solve the problem, then it has failed.😞