YouTube on Sky Q "loading" after pausing..

[stereohaven]

This appears to have worked for me, same YouTube app build but my Sky Q software version is Q300.000.06.00L (5yzv4ns).

I don't know if that version is still rolling out currently due to the Spotify issue.

[stereohaven]

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@stereohaven wrote:

This appears to have worked for me, same YouTube app build but my Sky Q software version is Q300.000.06.00L (5yzv4ns).

I don't know if that version is still rolling out currently due to the Spotify issue.

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Further testing complete, the issue is better (as in less frequent), but not completely fixed sadly.

Instead of the out of sync audio and then skipping video like before, when it breaks, I get a freeze of video, then a black screen, then a "Loading..." wording on screen before the video restarts having skipped backwards 10 seconds or so.

[jblink]

Interesting

So far the issue is consistent on my main Q box as described above - mostly just a sound drop out thing  (I say "just" - it remains a big issue).  One further observation is that when I paused only about 3 seconds into a video, when I came to rewind before playing it rewound to the beginning not 10s of course.  Immediately I had a blank screen, "loading" and then silence so the "fix" does appear to need to rewind to an index point.

However, on the one mini I have tried it is exactly as @stereohaven  describes.

[meer-on-the-web]

where do you see on the q box the YouTube app version number?

[Chodley]

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@meer-on-the-web wrote:

where do you see on the q box the YouTube app version number?

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Within the app's settings

[tmci]

If version 20250304_15_RC00 is the most up to date version, the issue is still there. It is less frequent, but still a major problem. The first couple of times I paused YouTube and unpaused it, the video continued and i thought the issue was solved. Unfortunately I was wrong. Sometimes when you unpause, there is a slight break in the sound and the video carries on. Most times, however, the picture freezes, a 'loading' message appears on top of the freeze frame, then the screen goes black with a 'loading' message and the video resumes with about 10 seconds of rewind. Getting absolutely fed up with this. I have a basic Sky package and only use Sky for its ability to record live TV and its Youtube, Netflix and Amazon Prime apps. I use Youtube the most as an app. I'm sure there are alternatives out there with a one off purchase cost? 

[meer-on-the-web]

great thanks

yes I'm on

web_20250305_16_RC00

it's slightly better but still has issues. after unpausing I lose sound for about 10 seconds then it comes back

[jblink]

@tmci i suggest Amazon fire stick.  All three apps available and no YouTube issues

[Christine-Sky]

I have app version web_20250309_03_RC01.

The issue unfortunately still exists. It seems to happen slightly less but still happens often and you don't know when it will happen; so still better off pressing rewind once after you un-pause to mitigate the issue, as it wastes less time than when it freezes.

[elroyjackson]

@Chloe-W22 I can confirm this is not fixed if you can feed that back to Google thanks.

[tmci]

I hoped that Youtube would update and the problem would be fixed. It is no better than before. Do any of you find that you have become so used to rewinding a few seconds every time you pause a video on YouTube, that you are now doing this on Sky recordings, Netflix and Prime??? 🤪🙁

[Yamidox1]

All the time

[jblink]

All the more frustrating after Sky's price increase notification this week which supposedly permits them to continue "investing in improvements "

[the+chapess]

I've just read thru all 15 pages of this thread in the hope of a solution/fix but alas no. I've been having the same issue as everyone else (pausing/ freezing /"loading" etc) for over 12 months. I've had a box change but problem persists (and p'd me off coz I lost loads of saved films lol) but my biggest and consistent issue is a YT premium video freezing at any point whilst watching (and haven't prev paused it): no "loading" message, it just stops - can't rew/ffwd and when I go back into main SkyQ the system it has completely crashed and I have the blue screen of death. This is singularly the most annoying thing and have had to resort to putting my SkyQ box on a separate plug so I don't have to restart tv/router/sound bar every time. Like others have said, this is a problem affect thousands of customers, incuding some who will be Sky employees I expect! So why is it so difficult to diagnose and resolve?? 

[jblink]

I, like I suspect many people, have the skyQ box on a separate socket as it requires a reboot about every 3 or 4 weeks although unrelated to the YouTube thing. That said it is a big improvement over the original sky+ and HD which seemed to require a reboot every few days!  At least it seemed like that.

thankfully I have not experienced the blue screen problem...........yet🤔