YouTube on Sky Q keeps pausing and switching off completely

[JasH]

I have sky q and have been having issues with YouTube recently. Videos pause and then sometimes when you try and play the app closes completely and disappears 

[Mr+Flibbles+86]

Hi there @JasH , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @JasH 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.