You tube buffering

[dmarquis]

My Sky Q has been doing this for months and I've just thought to see if there was any talk of it online. 

Exactly the same scenario. YouTube is absolutely fine on the Sky Q box until it is paused, then will skip and judder for a few seconds and buffer/stop. Once we skip back or forward it is fine again. 

Been happening for months. 

Every other app on Sky Q is fine. And YouTube is fine on other devices.

We don't pause enough to forgo the simplicity of using the mic on the remote to launch it, but it is irritating when it happens. It would be nice for a fix after all these months. 

[simonrossi]

Identical issue. You tube works fIne using LG app, but sky q, aa soon as you pause a video will behave exactly as described above. I have 1 gig FTP connection and sky q is hardwired to the network. 

[jd007]

I've had this issue for the past two weeks. Today, despite all the messages in this forum, Sky TV telephone support told me that they know of nobody else with this issue. Frustrating to have a Support Forum that Sky Support don't read. 😞

[jjclaws]

About sums it up for Sky. It seems they're happy to keep jacking there costs up year on year under the guise of increased services. They're like the TV equivalence of council tax albeit more optional. Pay more but get increasingly less service!

[Hambo20]

Does anyonwe know how to fix it?

I read somwhere doing a factory reset on the box works but not tried it yet as not sure of some of my app passwords

[Mavern]

I've had this issue for a couple of months now where YouTube will suddenly freeze, start buffering, the sound goes out of sinc. I've tried every fix under the sun was on the phone to various sky customer support representatives  including a factory reset before they eventually sent me a new skyQ box but guess what the issue was still there with the new box. My Internet speed is very good and no issues on any other devices. Not sure where to go from here

[jd007]

I have also tried all options. The fact that this doesn't happen on any non-Sky instance of Youtube suggests to me that is is a fault in the link between Sky and Google.  I have come to think that is it a problem with the switchover to ads during the videos. I'd like to hear if people with ad-free Youtube have the same problem.

[Swiney]

Ad Free YouTube has the same issue still unfortunately!

[Hambo20]

i've found that when you pause viewing YouTube then go back to it a whilst later and press play - approx 6 seconds later the audio goes quiet, at this point if you click the rewind button twice then press play it'll go back a a couple of seconds then plays normally with no buffering.

The buffering has only started in the last couple of months or so... very annoying

[Mavern]

Thanks for your reply Hambo. In my case the buffering occurs while I am viewing, not when I put it on pause.  Strangely enough, unlike some others, I have no issue with the pause button it's just when I'm viewing! 

[Hambo20]

ah i see, mine is fine when viewing, only get buffering after i pause / resume.

[Ashok1]

Yes, we have the same problem with ad-free Youtube.

[SeanW72]

As they're not reading their own forum, tried engaging Sky on social channels https://x.com/sean_wilkes/status/1860608261755412826?t=MO1RDaDmWUVlNnMH3oUICA&s=19 

[Mavern]

Many thanks for your post sky informed me yesterday that the issue is probably with my smart TV rather than a YouTube interface issue at their end. Their customer service contact initially told me to complain to YouTube which was ridiculous so I asked to speak to his manager. I'm at the end of my tether with this now looking to try and get out of my sky contract as I watch YouTube 50% of the time and it's becoming unwatchable. With me the issue is not when I pause its consistently as I'm watching. The fact that everything else works absolutely fine including Netflix tells me the issue is certainly not with my smart TV

[stereohaven]

---

@SeanW72 wrote:

As they're not reading their own forum, tried engaging Sky on social channels https://x.com/sean_wilkes/status/1860608261755412826?t=MO1RDaDmWUVlNnMH3oUICA&s=19 

---

They are reading their own forum and have been engaging on this topic since October 2023 in this thread.

You are wasting your time going through socials or the call centre, the current answer is pinned in the linked thread.

The advice remains that (if you can), use any other device you own to access YouTube for a smooth experience.