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Discussion topic: You can upgrade sky package why can't you downgrade online or through the app

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This message was authored by: M+younus

You can upgrade sky package why can't you downgrade online or through the app

I tried to downgrade the Sky TV package on their app could not find any link. Phoned direct after discussing the agent says can't do it only either you carry on or leave the sky. My question is.

If you can upgrade a package why can't you downgrade it?

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This message was authored by: PandJ2020

Re: You can upgrade sky package why can't you downgrade online or through the app

Posted by a Superuser, not a Sky employee. Find out more

You can remove items not subject to any minimum term.

 

Generally, this requires a phone call (or via chat) to give notice to remove.

I am just another Sky customer and my views are my own even if you don't like the answers
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