Yesterday I upgraded to HD/ HD plus. I cannot receive Sky Cinema now .

[TG63]

Other HD channels are working but all Sky Cinema channels give the message "channel affected by a problem with the satellote signal"

[Addie15]

Hi there, @TG63. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@TG63 wrote:

Other HD channels are working but all Sky Cinema channels give the message "channel affected by a problem with the satellote signal"

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Hi @TG63 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot.

[Lisa-P1987]

We are still looking to help you @TG63 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks