Won’t let me watch sky Atlantic???

[Jo110975]

Won't let me watch sky Atlantic? Saying I need to subscribe, I was already subscribed 

[SKY1992bf]

@Jo110975  What base package do you have signature or ultimate either of which should give you Atlantic 

[TimmyBGood]

@Jo110975 

Are you trying to access the HD version of Atlantic or HD on-demand content from that channel without having the HD subscription supplement?

[oldfella]

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@Jo110975 wrote:

Won't let me watch sky Atlantic? Saying I need to subscribe, I was already subscribed 

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Hi @Jo110975 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Gill116]

I cant watch sky atlantic on one tv in the house, but i can on another - message says ' the content you have selected cannot be played on this device' - any advice please? I have sky Stream - did you get yours sorted?

[Laing1]

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@Gill116 wrote:

I cant watch sky atlantic on one tv in the house, but i can on another - message says ' the content you have selected cannot be played on this device' - any advice please? I have sky Stream - did you get yours sorted?

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@Gill116 sounds like you are trying to watch something downloaded in UHD from a mini box mini boxes only play HD or SD content 

[Invisiblename]

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@Laing1 wrote:

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@Gill116 wrote:

I cant watch sky atlantic on one tv in the house, but i can on another - message says ' the content you have selected cannot be played on this device' - any advice please? I have sky Stream - did you get yours sorted?

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@Gill116 sounds like you are trying to watch something downloaded in UHD from a mini box mini boxes only play HD or SD content 

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The OP said they had Sky Stream, so that is not the issue - no idea what it might be, mind