Won’t accept me PIN from new card

[Westernman27]

Just moved to Sky Q and it will not accept original skyStream

PIN or new card PIN

[oldfella]

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@Westernman27 wrote:

Just moved to Sky Q and it will not accept original skyStream

PIN or new card PIN

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What pin are you trying to use @Westernman27 

If it is a new card pin would normally be the last 4 digits of the viewing card number.

Failing that you can reset your pin.

https://www.sky.com/help/articles/your-pin-sky-q

[Westernman27]

Tried all options but screen keeps repeating "somethings not working right now" try again later. Looks like a call tomorrow. Why don't Sky run 24 hour telephone tech support? 

[oldfella]

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@Westernman27 wrote:

Tried all options but screen keeps repeating "somethings not working right now" try again later. Looks like a call tomorrow. Why don't Sky run 24 hour telephone tech support? 

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Hi @Westernman27 

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[TimmyBGood · Accepted solution]

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@Westernman27 wrote:

Why don't Sky run 24 hour telephone tech support? 

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Because that's really expensive to staff and so would require much higher subscriptions?