@crowdedcat wrote:
We had a tremendous electrical storm overhead yesterday and lost signal for an hour while it passed. Afterwards, signal was fine and I was happily watching UHD content throughout the evening. This morning, no satellite signal whatsoever. Signal strength zero; signal quality zero. I have a Freesat in another room which is also showing zero signal. I'm surprised, but it might be the LNB. I have put a service request in to Sky. If the engineer comes and sees no signal at the Sky box, will he test, and replace the LNB if necessary? Or should I just get a local satellite installer in?
hi @crowdedcat
it may just be a dish alignement problem which a SKY engineer will be able to deal with.
If it is an LNB problem (which I do think is less likely) then, unfortunately, you may have a problem - SKY no longer supply & carry Hybrid LNBs that you need to have both SKY Q & Freesat - in which case you are very likely to need to pay a local installer
