0

Discussion topic: Will Sky service engineer replace LNB if needed (not Sky dish)

Reply
This message was authored by crowdedcat This message was authored by: crowdedcat

Will Sky service engineer replace LNB if needed (not Sky dish)

We had a tremendous electrical storm overhead yesterday and lost signal for an hour while it passed. Afterwards, signal was fine and I was happily watching UHD content throughout the evening.  This morning, no satellite signal whatsoever. Signal strength zero; signal quality zero. I have a Freesat in another room which is also showing zero signal. I'm surprised, but it might be the LNB. I have put a service request in to Sky. If the engineer comes and sees no signal at the Sky box, will he test, and replace the LNB if necessary? Or should I just get a local satellite installer in?

Reply

All Replies

This message was authored by nigea99 This message was authored by: nigea99

Re: Will Sky service engineer replace LNB if needed (not Sky dish)

Posted by a Superuser, not a Sky employee. Find out more

@crowdedcat wrote:

We had a tremendous electrical storm overhead yesterday and lost signal for an hour while it passed. Afterwards, signal was fine and I was happily watching UHD content throughout the evening.  This morning, no satellite signal whatsoever. Signal strength zero; signal quality zero. I have a Freesat in another room which is also showing zero signal. I'm surprised, but it might be the LNB. I have put a service request in to Sky. If the engineer comes and sees no signal at the Sky box, will he test, and replace the LNB if necessary? Or should I just get a local satellite installer in?


hi @crowdedcat 

 

it may just be a dish alignement problem which a SKY engineer will be able to deal with.

 

If  it is an LNB problem (which I do think is less likely)  then, unfortunately, you may have a problem - SKY no longer supply & carry Hybrid LNBs that you need to have both SKY Q & Freesat - in which case you are very likely to need to pay a local installer

 

crowdedcat
Topic Author
This message was authored by crowdedcat This message was authored by: crowdedcat

Re: Will Sky service engineer replace LNB if needed (not Sky dish)

Thanks. That's very helpful. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion