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Discussion topic: Will I lose my film purchases if I get a new sky Q box

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This message was authored by RMay1 This message was authored by: RMay1

Will I lose my film purchases if I get a new sky Q box

My sky Q box is at least 8 years old or more and is starting to make a noise when off during the night.  We now have to switch it off at the mains every night as we don't like the noise it's making.  I can order a new box and know I'll lose any recordings I've made, but it does not mention any film purchases I've made.  Will I lose them too?


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This message was authored by MightyQuinn This message was authored by: MightyQuinn Answer

Re: Will I lose my film purchases if I get a new sky Q box

Posted by a Superuser, not a Sky employee. Find out more
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This message was authored by MightyQuinn This message was authored by: MightyQuinn Answer

Re: Will I lose my film purchases if I get a new sky Q box

Posted by a Superuser, not a Sky employee. Find out more

Hi @RMay1   Quick answer, no.

RMay1
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This message was authored by RMay1 This message was authored by: RMay1

Re: Will I lose my film purchases if I get a new sky Q box

Perfect, great to know.  Thank you

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Will I lose my film purchases if I get a new sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@RMay1 

Just a bit of advice - if Sky arrange a 'doorstep box swap' remember to remove your viewing card from the noisy one. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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