Will I get a new viewing card

[Gedrick3]

So, a few months ago I cancelled Sky Q and sent back the boxes remotes etc. they didn't say about sending back the old card, but I did anyway. Few weeks later ordered Sky stream, tried that for a couple months but can't get on with the box, crashes sound sync issues, had a replacement, but no difference, so called them today and have gone back to Sky Q.  

after calling them and getting it all arranged I forgot to ask about the viewing card, does anyone know if they'll send a new card as I cancelled my old service, or would they re use the old one??

 Many thanks

[oldfella]

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@Gedrick3 wrote:

So, a few months ago I cancelled Sky Q and sent back the boxes remotes etc. they didn't say about sending back the old card, but I did anyway. Few weeks later ordered Sky stream, tried that for a couple months but can't get on with the box, crashes sound sync issues, had a replacement, but no difference, so called them today and have gone back to Sky Q.  

after calling them and getting it all arranged I forgot to ask about the viewing card, does anyone know if they'll send a new card as I cancelled my old service, or would they re use the old one??

 Many thanks

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Hi @Gedrick3 

There is no guarantee that they will send a new card as they may assume that as a returning customer you kept your old one.

Best to contact them to make sure they send you another.