Why is my main sky Q box not acting as a wifi booster

[Lisa+TG]

Hi,

I have 2 sky Q mini boxes connected via WiFi to my main box. When stood next to those boxes I get 100% wifi reception, so I know they are working as WiFi boosters. When I am stood next to my main box I get either 0 or just 1 bar of WiFi signal strength, so it doesn't seem to be acting as a booster. It seems a weird issue given that the mini boxes are connected to the main box via WiFi. Any thoughts as why this is happening and how to resolve it?

[oldfella]

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@Lisa+TG wrote:

Hi,

I have 2 sky Q mini boxes connected via WiFi to my main box. When stood next to those boxes I get 100% wifi reception, so I know they are working as WiFi boosters. When I am stood next to my main box I get either 0 or just 1 bar of WiFi signal strength, so it doesn't seem to be acting as a booster. It seems a weird issue given that the mini boxes are connected to the main box via WiFi. Any thoughts as why this is happening and how to resolve it?

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Hi @Lisa+TG 

The Q boxes are only WiFi hotspots by default when you are on Sky Broadband.

If you are not on Sky Broadband see the following link.

https://www.sky.com/help/articles/wifi-hotspots 

[Lisa+TG]

Many thanks, we use sky broadband and the mini boxes do appear to be acting as hotshots, it's the main sky q box that doesn't appear to be doing the same