Why is it so difficult to speak to an actual person? The sky site just takes you round in circles.

[Gemma258]

My router is old and keeps failing. I've tried to contact sky using different numbers and via their website help option. I need to speak to an actual person as the site just takes you round in circles. I'm fed up. I want to leave sky. It's too hard to speak to someone 

[Daniel0210 · Accepted solution]

@Gemma258 

Just dial 150 free from your Sky Talk landline. All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.