Why is Sky Max asking me to upgrade to watch

[Scott721]

Was able to download the first episode of FUnny Woman on Sky Max on SD without issue. However, when I try to download the first episode of The Blacklist Season 8 on Sky Max SD it says I need to upgrade. Why is this?

[Tom-W19]

Hi @Scott721 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Scott721 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks