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Discussion topic: Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

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This message was authored by: KP35

Message posted on ‎07 Mar 2024 01:50 PM

Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

I have an issue with my sky q mini box.  I've tried all the help online and nothing is working.  All I want is to speak to someone yet you seem to have made that absolutely impossible? Customer services for sky used to be fantastic, now it's a joke 

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Avatar for Chodley
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Message posted on ‎07 Mar 2024 01:55 PM

Re: Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

Posted by a Superuser, not a Sky employee. Find out more

Not sure if a rhetorical question but obviously to save money.

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Message posted on ‎07 Mar 2024 01:58 PM

Re: Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

Posted by a Superuser, not a Sky employee. Find out more
@KP35 wrote:

I have an issue with my sky q mini box.  I've tried all the help online and nothing is working.  All I want is to speak to someone yet you seem to have made that absolutely impossible? Customer services for sky used to be fantastic, now it's a joke 

Nothing to do with "us" as we are all customers here.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: KP35

Message posted on ‎07 Mar 2024 02:01 PM

Re: Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

It says on the links when you sign in sky employees are present too

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This message was authored by: GD1

Message posted on ‎07 Mar 2024 02:04 PM - last edited: ‎07 Mar 2024 02:05 PM

Re: Why have sky made it so ridiculously hard to speak to anyone? I spend so much money!!

Posted by a Superuser, not a Sky employee. Find out more

@KP35  Yes but even they are not responsible for the IVR system.   

 

If you could explain what issue you are having the forum can provide help & advice.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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