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Discussion topic: Why have i been charged for Sky Signature for April 22 to May 21 st , when i dont have Sky Signature

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Message posted on ‎14 Apr 2024 01:08 PM

Why have i been charged for Sky Signature for April 22 to May 21 st , when i dont have Sky Signature

I have been billed forSky signature , but I have Sky q 

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This message was authored by: Daniel0210

Message posted on ‎14 Apr 2024 01:09 PM - last edited: ‎14 Apr 2024 01:13 PM

Re: Why have i been charged for Sky Signature for April 22 to May 21 st , when i dont have Sky Signa

Posted by a Superuser, not a Sky employee. Find out more
@St20 wrote:

I have been billed forSky signature , but I have Sky q 

@St20 

Sky Signature is the current minimum 'base' pack that you must have to watch SKy on Sky Q.  


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Message posted on ‎14 Apr 2024 01:13 PM - last edited: ‎14 Apr 2024 01:18 PM

Re: Why have i been charged for Sky Signature for April 22 to May 21 st , when i dont have Sky Signa

Posted by a Superuser, not a Sky employee. Find out more

In order to use Sky Q you'd need some sort of TV package. Sky Signature is the base package which gives Sky TV channels.

Unless you're using the Q box for Freeview & are just expecting to pay  for the Recording/Time shift feature.

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Message posted on ‎14 Apr 2024 01:14 PM

Re: Why have i been charged for Sky Signature for April 22 to May 21 st , when i dont have Sky Signa

Posted by a Superuser, not a Sky employee. Find out more

@St20 

As a paying Sky TV customer the as Sky Signature is the basic package you do have to have this on your account so this is why you are seeing it on your bill.

 

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Message posted on ‎14 Apr 2024 01:16 PM - last edited: ‎14 Apr 2024 01:19 PM

Re: Why have i been charged for Sky Signature for April 22 to May 21 st , when i dont have Sky Signa

Posted by a Superuser, not a Sky employee. Find out more

Duplicate post removed.

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If I have helped then please leave a like.
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Message posted on ‎14 Apr 2024 03:23 PM

Re: Why have i been charged for Sky Signature for April 22 to May 21 st , when i dont have Sky Signa

@twilight+princess wrote:

...

Unless you're using the Q box for Freeview & are just expecting to pay  for the Recording/Time shift feature.

Do they allow this with Q? You used to be able to with a HD box but I thought they'd stopped that?

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Message posted on ‎14 Apr 2024 03:57 PM

Re: Why have i been charged for Sky Signature for April 22 to May 21 st , when i dont have Sky Signa

Posted by a Superuser, not a Sky employee. Find out more
@Anonymous wrote:
@twilight+princess wrote:

...

Unless you're using the Q box for Freeview & are just expecting to pay  for the Recording/Time shift feature.

Do they allow this with Q? You used to be able to with a HD box but I thought they'd stopped that?

@Anonymous yes it's called Sky Essentials and the normal price is £15 per month 


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Message posted on ‎15 Apr 2024 06:00 PM

Re: Why have i been charged for Sky Signature for April 22 to May 21 st , when i dont have Sky Signa

Posted by a Superuser, not a Sky employee. Find out more

I believe they do. It's been mentioned on these forums.

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