Why does my sky q mini keep disconnecting from the main sky q box? Anyone available from SKY

[Debbiedoo1]

We recently had problems with our main sky q box having hardwear issues. I received a new box. Since then I have had problems with my sky q mini box. They replaced the mini box and still having problems. The tv can be on for a few minutes then loses connection to the main box. Another time it will go for a couple of hours but normally only lasts for about 10 minutes before losing the connection. I have tried everything even purchased a booster hoping to increase the signal, but no joy

Anyone on here from Sky?

[Greenfingers001]

Hi there @Debbiedoo1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147