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Discussion topic: Why do i get charged for 3 types of HD?

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This message was authored by: JoanneKat

Message posted on ‎24 Mar 2024 03:58 PM

Why do i get charged for 3 types of HD?

Hi,

Was just looking at my billing for the April pay hike and its made me very curious as to why i have 3 seperate lines on my bill for HD?

1. Sky Sports HD - shoud be £6.00 but I have a discount to £2.00,

2. Sky HD - is £9.00,

3. Ultra HD - was discounted but now £4.00.

 

So i get that the Sports HD is an extra, ok can live with £2.00 and the Ultra HD at £4.00 is still ok but what the hell am I getting charged £9.00 to watch all the other channels in HD? I thought you couldnt even watch Standard Definition channels anymore? 

 

 

 

 

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Message posted on ‎24 Mar 2024 04:00 PM - last edited: ‎24 Mar 2024 04:01 PM

Re: Why do i get charged for 3 types of HD?

Posted by a Superuser, not a Sky employee. Find out more

@JoanneKat  You can indeed still watch standard definition, sky hd allows you to watch the sky entertainment channels in HD


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Message posted on ‎24 Mar 2024 04:07 PM - last edited: ‎24 Mar 2024 04:07 PM

Re: Why do i get charged for 3 types of HD?

Posted by a Superuser, not a Sky employee. Find out more

Hi @JoanneKat   You can ignore the Sky Sports HD item. Unfortunately it is a left over from the days when you could get Sky Sports in SD. HD is now mandatory, but Sky have not updated their billing system to incorporate it into Sky Sports.

Welcome to the Sky Community

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This message was authored by: JoanneKat

Message posted on ‎24 Mar 2024 04:22 PM

Re: Why do i get charged for 3 types of HD?

Thanks for the response but still not happy with that charge though as surely its only a matter of time until SD is not available?

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Message posted on ‎24 Mar 2024 04:26 PM

Re: Why do i get charged for 3 types of HD?

Posted by a Superuser, not a Sky employee. Find out more

@JoanneKat  Standard definition will be around for a good few years yet , most probably until the end of the decade when satellite broadcasting is likely to end 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Message posted on ‎24 Mar 2024 05:08 PM

Re: Why do i get charged for 3 types of HD?

Posted by a Superuser, not a Sky employee. Find out more
@JoanneKat wrote:

Hi,

Was just looking at my billing for the April pay hike and its made me very curious as to why i have 3 seperate lines on my bill for HD?

1. Sky Sports HD - shoud be £6.00 but I have a discount to £2.00,

2. Sky HD - is £9.00,

3. Ultra HD - was discounted but now £4.00.

 

So i get that the Sports HD is an extra, ok can live with £2.00 and the Ultra HD at £4.00 is still ok but what the hell am I getting charged £9.00 to watch all the other channels in HD? I thought you couldnt even watch Standard Definition channels anymore? 

 

 

 

 

hi @JoanneKat 

 

Ultra HD is for any Ultra HD (aka 4K & UHD)  content - either Live Sports in UHD or UHD downloads from Movies, entertainment or Sports

 

The charge is on top of HD and not as an alternative

 

 

 

I

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