Discussion topic: Why do i get charged for 3 types of HD?

This message was authored by: JoanneKat · ‎24 Mar 2024

Hi,

Was just looking at my billing for the April pay hike and its made me very curious as to why i have 3 seperate lines on my bill for HD?

1. Sky Sports HD - shoud be £6.00 but I have a discount to £2.00,

2. Sky HD - is £9.00,

3. Ultra HD - was discounted but now £4.00.

So i get that the Sports HD is an extra, ok can live with £2.00 and the Ultra HD at £4.00 is still ok but what the hell am I getting charged £9.00 to watch all the other channels in HD? I thought you couldnt even watch Standard Definition channels anymore?

This message was authored by: SKY1992bf · ‎24 Mar 2024

@JoanneKat You can indeed still watch standard definition, sky hd allows you to watch the sky entertainment channels in HD

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This message was authored by: MightyQuinn · ‎24 Mar 2024

Hi @JoanneKat You can ignore the Sky Sports HD item. Unfortunately it is a left over from the days when you could get Sky Sports in SD. HD is now mandatory, but Sky have not updated their billing system to incorporate it into Sky Sports.

This message was authored by: JoanneKat · ‎24 Mar 2024

Thanks for the response but still not happy with that charge though as surely its only a matter of time until SD is not available?

This message was authored by: SKY1992bf · ‎24 Mar 2024

@JoanneKat Standard definition will be around for a good few years yet , most probably until the end of the decade when satellite broadcasting is likely to end

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: nigea99 · ‎24 Mar 2024

@JoanneKat wrote:

Hi,

Was just looking at my billing for the April pay hike and its made me very curious as to why i have 3 seperate lines on my bill for HD?

1. Sky Sports HD - shoud be £6.00 but I have a discount to £2.00,

2. Sky HD - is £9.00,

3. Ultra HD - was discounted but now £4.00.

So i get that the Sports HD is an extra, ok can live with £2.00 and the Ultra HD at £4.00 is still ok but what the hell am I getting charged £9.00 to watch all the other channels in HD? I thought you couldnt even watch Standard Definition channels anymore?

hi @JoanneKat

Ultra HD is for any Ultra HD (aka 4K & UHD) content - either Live Sports in UHD or UHD downloads from Movies, entertainment or Sports

The charge is on top of HD and not as an alternative

I

Discussion topic: Why do i get charged for 3 types of HD?

Why do i get charged for 3 types of HD?

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