Why do I have two feeds into the back of my Sky Q box?

[littlelucy]

Hi,

I have two feeds into the back of my skyQ box.  Anyone tell me why?

To complicate things, one of them seems to be swinging in the wind at the dish end - and we have not seen any change in service.

TIA

Lucy

[nigea99]

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@littlelucy wrote:

Hi,

I have two feeds into the back of my skyQ box.  Anyone tell me why?

To complicate things, one of them seems to be swinging in the wind at the dish end - and we have not seen any change in service.

TIA

Lucy

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hi @littlelucy 

SKY Q  uses a different method to SKY HD

For SKY Q approx half the channels are on each cable (Technically one for each polarity)

One of the reasons you can record 6 or more programmes at the same time is due to different way it works. 

Technically by using the different 'wideband' LNB (the electronic bit on the dish) & using these 2 cables all frequencies are availble at the same time unlike the older system that uses voltage changes & a 22KHz to select approx 1/4 of the channels at any time via each cable 

[littlelucy]

Thanks @nigea99  Should the fact that we have a cable dangling at the dish end not impact this then?  Is it possible to get full service through one cable?

[nigea99]

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@littlelucy wrote:

Thanks @nigea99  Should the fact that we have a cable dangling at the dish end not impact this then?  Is it possible to get full service through one cable?

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Is it possible that the cable you see dangling is an older cable rather than one of the 2 cables going into the back of your box- these days SKY usually use a 'twin' cable (i.e. joined together) ?

Although SKY will re-use separate cables as often used for SKY HD if they were OK.

As mentioned in my earlier reply if one cable fails then you will loose approx half the channels when using SKY Q with a dish

[Chodley]

Did you have multiroom before with a second box and its own cabling? It might be that which is now disconnected.