Why do I have to turn off the tv at te mains to get the q boxes in other Rooms working?

[Motty4]

When I get up in the morning the Q boxes in other Rooms do not work. I have to switch the main Tv and main  Q. Box off at the mains to reboot the whole system.. I have a disabled person in the  house who relies on the tv when. They are unable to sleep  often they have. To wait till I get up to reboot the. System before they can watch the TV..the tv just goes off they are watching  something.

[oldfella]

---

@Motty4 wrote:

When I get up in the morning the Q boxes in other Rooms do not work. I have to switch the main Tv and main  Q. Box off at the mains to reboot the whole system.. I have a disabled person in the  house who relies on the tv when. They are unable to sleep  often they have. To wait till I get up to reboot the. System before they can watch the TV..the tv just goes off they are watching  something.

---

Hi @Motty4 

First thing to check is that the Q boxes are not in ECO standby.  In this mode the Qboxes enter a deep sleep from 2:30am until 5:45am.

See the following link

https://www.sky.com/help/articles/using-the-standby-settings.

Al boxes need to be in the same setting.  Try Active instead of ECO