Why do I have to turn off the tv at te mains to get the q boxes in other Rooms working?

[Motty4]

When I get up in the morning the Q boxes in other Rooms do not work. I have to switch the main Tv and main  Q. Box off at the mains to reboot the whole system.. I have a disabled person in the  house who relies on the tv when. They are unable to sleep  often they have. To wait till I get up to reboot the. System before they can watch the TV..the tv just goes off they are watching  something.

[oldfella]

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@Motty4 wrote:

When I get up in the morning the Q boxes in other Rooms do not work. I have to switch the main Tv and main  Q. Box off at the mains to reboot the whole system.. I have a disabled person in the  house who relies on the tv when. They are unable to sleep  often they have. To wait till I get up to reboot the. System before they can watch the TV..the tv just goes off they are watching  something.

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Hi @Motty4 

First thing to check is that the Q boxes are not in ECO standby.  In this mode the Qboxes enter a deep sleep from 2:30am until 5:45am.

See the following link

https://www.sky.com/help/articles/using-the-standby-settings.

Al boxes need to be in the same setting.  Try Active instead of ECO

[63johnw · Accepted solution]

Hi @Motty4  have you check the power saving settings for the box for when in standby through the night ? 

[Motty4]

yes 

[63johnw]

And what is it set to ? @Motty4 

[Daniel0210]

@Motty4 

This link explains the Sky Q standby mode

https://www.sky.com/help/articles/using-the-standby-settings 

I have moved your thread from the Mobile board as it's not a mobile issue. 

[Motty4]

I have a

ready done this 

[Daniel0210]

@Motty4 

To repeat the question from @63johnw ~ what is it now set to? Did you change it before the advice was provided, or do you need to test it tomorrow morning? 

Edit: no need for multiple threads on the exact same question. Your latest duplicate has been removed and todays has been moved into the thread you started yesterday. 

[Motty4]

 I have already tried this it made no difference 

[Daniel0210]

@Motty4 

As previously stated this needs doing on each box individually.