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Discussion topic: Why am I being asked to insert a card to watch certain channels I've never had to before. why now

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This message was authored by Suzanne1672 This message was authored by: Suzanne1672

Why am I being asked to insert a card to watch certain channels I've never had to before. why now

I've switched on tonight,and it keeps asking me to insert card.to watch most of the channels.Ive never had to do this before and I haven't got a card and have never had one .I've had Sky for a few years ,never had this come up before to watch.?

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Why am I being asked to insert a card to watch certain channels I've never had to before. why no

Posted by a Superuser, not a Sky employee. Find out more

@Suzanne1672  What channels are requesting a viewing card


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This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Why am I being asked to insert a card to watch certain channels I've never had to before. why no

Posted by a Superuser, not a Sky employee. Find out more

@Suzanne1672 wrote:

I've switched on tonight,and it keeps asking me to insert card.to watch most of the channels.Ive never had to do this before and I haven't got a card and have never had one .I've had Sky for a few years ,never had this come up before to watch.?


If you've got Sky Q, then you will have a viewing card in the slot on the side of your box.  If you push it gently in, it should then pop out. Give the chip face a wipe with a soft, dry cloth, push it back in the same way up as it came out, and see if that sorts it.

I am just another Sky customer!
This message was authored by Laing1 This message was authored by: Laing1

Re: Why am I being asked to insert a card to watch certain channels I've never had to before. why no

Posted by a Superuser, not a Sky employee. Find out more

@Invisiblename wrote:

@Suzanne1672 wrote:

I've switched on tonight,and it keeps asking me to insert card.to watch most of the channels.Ive never had to do this before and I haven't got a card and have never had one .I've had Sky for a few years ,never had this come up before to watch.?


If you've got Sky Q, then you will have a viewing card in the slot on the side of your box.  If you push it gently in, it should then pop out. Give the chip face a wipe with a soft, dry cloth, push it back in the same way up as it came out, and see if that sorts it.


@Suzanne1672 if @Invisiblename advice doesn't work 

You could try refreshing your viewing card by

pressing home > settings > system info > viewing card number > setup > viewing card setup

press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Suzanne1672
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This message was authored by Suzanne1672 This message was authored by: Suzanne1672

Re: Why am I being asked to insert a card to watch certain channels I've never had to before. why no

Thank you everyone for your tips ,they have been very helpful,

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