Why am I being asked to insert a card to watch certain channels I've never had to before. why now

[Suzanne1672]

I've switched on tonight,and it keeps asking me to insert card.to watch most of the channels.Ive never had to do this before and I haven't got a card and have never had one .I've had Sky for a few years ,never had this come up before to watch.?

[SKY1992bf]

@Suzanne1672  What channels are requesting a viewing card

[Invisiblename]

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@Suzanne1672 wrote:

I've switched on tonight,and it keeps asking me to insert card.to watch most of the channels.Ive never had to do this before and I haven't got a card and have never had one .I've had Sky for a few years ,never had this come up before to watch.?

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If you've got Sky Q, then you will have a viewing card in the slot on the side of your box.  If you push it gently in, it should then pop out. Give the chip face a wipe with a soft, dry cloth, push it back in the same way up as it came out, and see if that sorts it.

[Laing1]

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@Invisiblename wrote:

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@Suzanne1672 wrote:

I've switched on tonight,and it keeps asking me to insert card.to watch most of the channels.Ive never had to do this before and I haven't got a card and have never had one .I've had Sky for a few years ,never had this come up before to watch.?

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If you've got Sky Q, then you will have a viewing card in the slot on the side of your box.  If you push it gently in, it should then pop out. Give the chip face a wipe with a soft, dry cloth, push it back in the same way up as it came out, and see if that sorts it.

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@Suzanne1672 if @Invisiblename advice doesn't work 

You could try refreshing your viewing card by

pressing home > settings > system info > viewing card number > setup > viewing card setup

press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[Suzanne1672]

Thank you everyone for your tips ,they have been very helpful,