Why Can’t I get On Demand on my Sky Q box

[AMH3]

I keep trying to download programmes on U&Alibi buts it's saying I don't have the right subscription. Has this changed 

[oldfella]

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@AMH3 wrote:

I keep trying to download programmes on U&Alibi buts it's saying I don't have the right subscription. Has this changed 

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Hi @AMH3 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and TNT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[AMH3]

I took the HD subscription off as the advisor said I didn't need it .

The programe I am trying to download is not in HD.

Also I can't record some HD channels

[oldfella]

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@AMH3 wrote:

I took the HD subscription off as the advisor said I didn't need it .

The programe I am trying to download is not in HD.

Also I can't record some HD channels

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hi @AMH3 If you took the HD Subscription Off then you will not be able to record Sky Signature Entertainment channels;  only free to air ones as I said in my post.

Have you tried changing the default download format as per my post???

[AMH3]

thanks , not yet as hubby is watching sport and won't let me try . I'm just trying to ascertain why it's happening .

Hopefully what you are saying woll

work and I'm guessing that's why I can't record a HD programme now 

[AMH3]

What are the sky signature entertainment channels - thanks 

[Chodley]

Most stuff that isn't traditional free-to-air e.g. BBC, ITV, Ch4

[AMH3]

I have just looked under preferences and can't see anything to change  form HD to SD  

[nigea99]

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@AMH3 wrote:

I have just looked under preferences and can't see anything to change  form HD to SD  

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hi @AMH3 

The download preference  is in 
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box which may be why you can't see it)

[AMH3]

I am looking at the main box and  it isn't there