Who delivers your return packaging for sky Q and how long does it take to receive it ?

[timmy+ryan]

Hi I've ended my sky Q tv package and there supposed to be sending some packaging to send it back . Was just wondering how long you have to wait to receive it and who delivers it ? Many thanks in advance for any reply's 🙏🙏

[Daniel0210]

@timmy+ryan 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[lettice]

You can use your own packaging.
Would be best to use your own packaging , than waiting any longer for Sky to send any packaging out.
Follow this link to print your own labels;
https://www.sky.com/help/articles/return-tv-broadband
Make sure you keep your proof of posting.

[timmy+ryan]

I don't want to use my own packaging as there supposed to provide it . Also I don't have anything suitable. Thanks for your reply 👍

[Daniel0210]

@timmy+ryan 

Are you still in the notice period?

[timmy+ryan]

No mate sky has been turned off there supposed to be sending packaging 

[Daniel0210 · Accepted solution]

@timmy+ryan 

If the 31 days has ended you'll need to call Sky and tell them the packaging hasn't arrived or use you own box. The packaging not arriving doesn't stop Sky from charging you a non return fee.