Where can we get a new power pack from please?

[Darryl+hunt]

Where can we get a new power pack from please? The one with the orange fitting that goes into the back of the sky Q box. 

[GD1]

@Darryl+hunt  I'm afraid you will, need to call Sky and they will no doubt replace the box as the power brick isn't sold on it's own.

[Darryl+hunt]

Hi, thank but I've tried calling sky and can't get passed the bleeding automated system! I've spotted one on eBay...will probably go down that route. 

thanks anyway 👍🏻

[Daniel0210]

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@Darryl+hunt wrote:

I've spotted one on eBay...

thanks anyway 👍🏻

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@Darryl+hunt 

If you mean you've seen a Sky Q box advertised on eBay then I'm afraid you'd be purchasing stolen property which won't work anyway. 

[Godfrey]

So, to be pedantic, the ebay merchant offering a Sky Q MK 2 receiver power supply for sale clearly cannot actually be the owner, but I doubt that Sky have the ability to remotely identify and disable this relatively simple device from working.

[bob1234]

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@Godfrey wrote:

So, to be pedantic, the ebay merchant offering a Sky Q MK 2 receiver power supply for sale clearly cannot actually be the owner, but I doubt that Sky have the ability to remotely identify and disable this relatively simple device from working.

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Very true but an expensive buy if the OP has to buy a complete V2 box just to get the power unit.

Better to phone Sky just after they open, I got straight through, and they will replace the complete box and power unit or just a different box that does not need the separate power unit.

EDIT

Just looked the power units are between £19 and £65, so still dearer than a phone call.