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Discussion topic: When watching sky it kicks us out or fast forwards, rewinds and shuts the box down . HELP

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This message was authored by Nia2 This message was authored by: Nia2

When watching sky it kicks us out or fast forwards, rewinds and shuts the box down . HELP

When watching sky it kicks us out, sometimes fast forwards or rewinds or shuts the box down 

HELP

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: When watching sky it kicks us out or fast forwards, rewinds and shuts the box down . HELP

Posted by a Superuser, not a Sky employee. Find out more

@Nia2 

 

That probably suggests a disk drive or other hardware error which will need the box replacing.

 

If you do log a fault with Sky and manage to book a doorstep swap to happen this week, remember to retain the Viewing Card because you're unlikely to get a replacement for that before 2024.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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