When watching paramount plus or streaming channels on sky q the box overheats

[Lynne+Taylor]

Our sky q box seems to overheat when we are watching paramount + or other streaming channels,the fan stays  on the whole night. It didnt used to do it but it seems to be a frequent occurrence most nights now. 

[Tom-W19]

Hi @Lynne+Taylor 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you Lynne+Taylor. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks