When trying to watch Poker face I get an error message saying to upgrade press red button

[MikeH0919]

Whenever I try and watch "poker face" I get an error message saying upgrade press red button but I already have Sky Extra in my package and watch every other content without issue, so why the upgrade for "Poker face" message?

[nigea99]

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@MikeH0919 wrote:

Whenever I try and watch "poker face" I get an error message saying upgrade press red button but I already have Sky Extra in my package and watch every other content without issue, so why the upgrade for "Poker face" message?

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Are you trying to download the UHD version without the UHD add on , or the HD version without the HD add on ?

[MikeH0919]

No Ihave UHD and HD package incuded in my Sky Q. Cannot watch on my TV but can on Sky Go on mobile and laptop, so I guess it's the Q box. Checked all the settings and all are correct. Even rebooted box and broadband connection (just in case) and still it shows "Press red button to upgrade"!

[nigea99]

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@MikeH0919 wrote:

No Ihave UHD and HD package incuded in my Sky Q. Cannot watch on my TV but can on Sky Go on mobile and laptop, so I guess it's the Q box. Checked all the settings and all are correct. Even rebooted box and broadband connection (just in case) and still it shows "Press red button to upgrade"!

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Are you new to SKY Q ?

[MikeH0919]

No, I've had Q since it came out! No worries I'll watch it in HD instead of UHD which works. Other UHD programmes are fine! One of those things I guess.