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Discussion topic: When to cancel to coincide with end of minimum term

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This message was authored by Chaffinch1 This message was authored by: Chaffinch1

When to cancel to coincide with end of minimum term

Sadly, after 12 years with Sky I'm probably going to cancel my Sky Q at the end of my minimum term (Q-1TB with Signature and Sports + Ultimate, HD, UHD & multiroom). Good deals no longer seem available. I just can't justify the cost any longer and I'm fed up of the yearly "inflation" increases and having to spend hours talking to people just to avoid getting completely ripped off. I've tried calling already and they offered a  pathetic reduction -  a 11% instead of a 19% increase on what I pay currently, even on a 24 month contract, and that's before April price rises.   The only remaining USP is the ablity to record live sport, which is very useful when you have kids, but not worth the premium. So - if my minimum contract ends on 18 March do I need to cancel 31 days before or at any point before then? Thanks

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: When to cancel to coincide with end of minimum term

Posted by a Superuser, not a Sky employee. Find out more

@Chaffinch1  either 31 days before or apparently you can give notice anytime so long as you explicitly state that you don't want the contract to expire before the minimum term expires 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
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This message was authored by Chodley This message was authored by: Chodley

Re: When to cancel to coincide with end of minimum term

Posted by a Superuser, not a Sky employee. Find out more

@SKY1992bf wrote:

@Chaffinch1  either 31 days before or apparently you can give notice anytime so long as you explicitly state that you don't want the contract to expire before the minimum term expires 


I wouldn't risk the latter personally. Too much risk of miscommunication.

Chaffinch1
Topic Author
This message was authored by Chaffinch1 This message was authored by: Chaffinch1

Re: When to cancel to coincide with end of minimum term

Thank you

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: When to cancel to coincide with end of minimum term

Posted by a Superuser, not a Sky employee. Find out more

@Chodley wrote:

@SKY1992bf wrote:

@Chaffinch1  either 31 days before or apparently you can give notice anytime so long as you explicitly state that you don't want the contract to expire before the minimum term expires 


I wouldn't risk the latter personally. Too much risk of miscommunication.


Nor me but there has been one particular poster advocating it lately when I've intentionally left it out so included it this time 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by oj01 This message was authored by: oj01

Re: When to cancel to coincide with end of minimum term

Posted by a Superuser, not a Sky employee. Find out more

@Chaffinch1 One observation I would make is that if your minimum term doesn't end until March 18th then, in my experience, "good deals" won't be available until you are within 31 days of that date. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
This message was authored by Invisiblename This message was authored by: Invisiblename

Re: When to cancel to coincide with end of minimum term

Posted by a Superuser, not a Sky employee. Find out more

@oj01 wrote:

@Chaffinch1 One observation I would make is that if your minimum term doesn't end until March 18th then, in my experience, "good deals" won't be available until you are within 31 days of that date. 


Glad you put good deals in quotes! Not sure Sky will ever offer such a thing again!

I am just another Sky customer!
Chaffinch1
Topic Author
This message was authored by Chaffinch1 This message was authored by: Chaffinch1

Re: When to cancel to coincide with end of minimum term

Thanks. Good point - I'm not usually this organised and have teneded to speak to them nearer the time. 

This message was authored by Roger17 This message was authored by: Roger17

Re: When to cancel to coincide with end of minimum term

@Chaffinch1 I left last year and gave notice before the 31 day period as it is a minimum of 31 days. I gave the exact date of my contract ending. I had no problems and recieved a confirmation e-mail with the correct date and all went through with no issues.

Chaffinch1
Topic Author
This message was authored by Chaffinch1 This message was authored by: Chaffinch1

Re: When to cancel to coincide with end of minimum term

Sad but true. They do still offer something (through Sky Q) no one else does but the tech is old now and you're paying an extra £30-40 a month simply for the ability to record satellite-only channels. I ditched their broadband already in favour of (far cheaper) gigabit community fibre so I have less bargaining leverage than I use to. 

Chaffinch1
Topic Author
This message was authored by Chaffinch1 This message was authored by: Chaffinch1

Re: When to cancel to coincide with end of minimum term

Many thanks. I'll do that. 

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