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Discussion topic: When main box is turned on the other sky q stop working

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This message was authored by Qsw1953 This message was authored by: Qsw1953

When main box is turned on the other sky q stop working

We have 2 additional sky q boxes . If we are watching one and the main box is switched on the sky q looses its connection . Sometimes  it will come back on with in a few minutes but the majority of the times we have to reset the sky q box . The main box continues to work ok . This is really frustrating. We get a message on the sky q box box saying there is a technical fault on this channel please try again later . 

really need some help with this 

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This message was authored by oldfella This message was authored by: oldfella

Re: When main box is turned on the other sky q stop working

Posted by a Superuser, not a Sky employee. Find out more

@Qsw1953 wrote:

We have 2 additional sky q boxes . If we are watching one and the main box is switched on the sky q looses its connection . Sometimes  it will come back on with in a few minutes but the majority of the times we have to reset the sky q box . The main box continues to work ok . This is really frustrating. We get a message on the sky q box box saying there is a technical fault on this channel please try again later 

really need some help with this 


Hi @Qsw1953 

First 
Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

 

See if you have the same issue.

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