When i try and record certain channels like sky witness get message have to upgrade

[Paignton1961]

When I try and record certain channels like sky witness get message that I need to upgrade

[oldfella · Accepted solution]

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@Paignton1961 wrote:

When I try and record certain channels like sky witness get message that I need to upgrade

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Hi @Paignton1961 

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Paignton1961]

@oldfella thanks for your response but I've always recorded in HD. Could it be that I've just had Sky Sports removed?

[oldfella]

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@Paignton1961 wrote:

@oldfella thanks for your response but I've always recorded in HD. Could it be that I've just had Sky Sports removed?

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Yes @Paignton1961 

Any change to your package could have caused Sky to miscongfigure your account..

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Paignton1961.

[Lisa-P1987]

We are still looking to help you @Paignton1961 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Lisa-P1987]

Thanks for chatting to us @Paignton1961 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks