When downloading episodes from box sets sometime the episode continues passed 100% , the red light s

[Mags01]

When downloading episodes from box sets sometime the episode continues passed 100% , the red light stays on and it keeps going over 135% plus it just wont stop unless I cancel the download.  Anyone have any ideas how to stop it happening, it is a random event so happens only occasionally for no apparent reason....

[Addie15]

Hi there, Mags01. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147