When I try to watch a recording on my Sky Q box, it won’t work & keeps saying technical fault

[MP7]

My recordings won't play saying technical fault and then when I try and watch live TV, after pressing play for a recording the screen freezes. I'm having to watch TV on my mobile

[Laing1]

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@MP7 wrote:

My recordings won't play saying technical fault and then when I try and watch live TV, after pressing play for a recording the screen freezes. I'm having to watch TV on my mobile

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@MP7 The first thing to try is  rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[oldfella]

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@MP7 wrote:

My recordings won't play saying technical fault and then when I try and watch live TV, after pressing play for a recording the screen freezes. I'm having to watch TV on my mobile

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Hi @MP7 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.