When I try to reconnect my mini box to the internet it is coming up with the incorrect router detail

[Elaine41]

My sky q mini box will not connect to my network. When I try to reactivate it in the Network connection section the network name is a sky connection but I have a Bt router. How do I change the name of the router

[nigea99]

hi @Elaine41 

When your home wifi is not SKY the mini won't connect directly to your network.

Instead it connects to a SKY Wifi network that the SKY Q main box generates. 

It connects to the internet via the main box

If it is showing no internet connection than I suggest you try a power down restart of both your main box & mini.

So the first thing is to restart your main SKY Q box :

 Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on the mini box.