When I first power on my new LG smart TV with my Sky Q remote it displays the LG channel page.

[alanrotty]

When I first power on my new LG smart TV with my Sky Q remote it displays the LG channel page. I have to power off again the power on the get it to display the Sky Q home page.

[oldfella]

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@alanrotty wrote:

When I first power on my new LG smart TV with my Sky Q remote it displays the LG channel page. I have to power off again the power on the get it to display the Sky Q home page.

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Hi @alanrotty 

If you have HDMI Cec control On in both Q box and TV then when you turn on the Q box then the TV should come on via Cec control.  (Short press on the Q remote Standby button)

However when switching Off both TV and Q box need to be put int standby independently.  (Q box with Short press - LG TV with long press if correctly paired to the TV)

In the Q box HDMI control is in Home - Settings - Setup - Audio visual.

According to Google Lg is as follows 

From [Settings], select [All Settings].

1. From [General], select [Devices].
2. Select [HDMI Settings].
3. Enable or turn on the [Simplink (HDMI-CEC)].
4. ➔ Enable [Auto Power] in [2020 webOS 5.0] ...
5. From [Connection], select [Device Connection Settings].
6. From [Device Connection Settings], set [Simplink (HDMI-CEC)] to On.

[Sheets]

I am having the same issue, I have change my sky Q box (after having issues) when I turn on the TV. The LG screen appears. I was able to press the home button previously and both the TV and sky Q box with both power on or I could turn on the TV and sky Q box individually. I have followed the above instructions, but still nothing and I am having to use the LG Magic remote to select sky QHDMI

[kanny]

@alanrotty 

hi, did you manage to find a solution to this please? 

[cuke]

Try:

Go to

Settings > All Settings > Programmes > Programme List Update​

then set the option to Off.

[Sheets]

@cuke  I cannot see these commands on sky Q box?

[cuke]

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@Sheets wrote:

@cuke  I cannot see these commands on sky Q box?

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Apologies, I should have made it clear that these are in the LG TV's settings..

[Sheets]

@cuke  thank you, but it still doesn't work 🤔

[cuke]

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@Sheets wrote:

@cuke  thank you, but it still doesn't work 🤔

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The only other way is not to setup live TV when the LG is initially setup, which would involve a factory reset. Other than that I'm at a loss but HDMI control, cec, should be on.

[kanny]

Mine is sorted now, I googled the problem and found a video on YouTube that talked me through some settings to try.

thanks for the help everyone 

[Chodley]

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@kanny wrote:

Mine is sorted now, I googled the problem and found a video on YouTube that talked me through some settings to try.

thanks for the help everyone 

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And can you share which ones worked as others seem to have the same issue?

[kanny · Accepted solution]

Can't copy the link but basically it was to go into settings on LG tv.... (cog button)

all settings

general

system 

additional settings

home settings

and then uncheck the 3 boxes that say home auto launch, home promotion and content recommendations.

Hope this helps 

[Sheets]

Unfortunately it's still doesn't work! So fustrating....the model is OLED55B9PLA if anyone has any suggestions it will be appreciated.

[alanrotty]

All sorted now. Don't set the LG TV to turn off in power save mode 

[cuke]

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@kanny wrote:

Can't copy the link but basically it was to go into settings on LG tv.... (cog button)

all settings

general

system 

additional settings

home settings

and then uncheck the 3 boxes that say home auto launch, home promotion and content recommendations.

Hope this helps 

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Yes I've just discovered that apparently LG released a firmware update before Christmas that forced a default home page and, as you stated going  to All settings> General settings>Additional settings>Home settings and turn off Home Auto Launch, or anything else, resolves it.