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Discussion topic: What happens if I cancel

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This message was authored by RobAllen This message was authored by: RobAllen

What happens if I cancel

All I want to know is what happens if I cancel my sky tv package yet only for a temporary amount of time such as I'm not using the sky tv package due to reasons. I don't want to pay for a service for months or years if I'm not regularly using it. I'm not planning on cancelling I'm just curious Will I get to keep the box and card? Will they be taken away and I lose my recorded content? Will I be able to return to the service at a later time? And much much more that I haven't thought of
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: What happens if I cancel

Posted by a Superuser, not a Sky employee. Find out more

@RobAllen 

You can't temporarily cancel your subscription. You would need to cancel completely and return loaned equipment to Sky. 

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

Return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
RobAllen
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This message was authored by RobAllen This message was authored by: RobAllen

Re: What happens if I cancel

@Daniel0210What I meant by temporarily (thank you for the correction) was I cancel then when I desired to have sky tv again I resign up to the service. My friend who also has a Sky Q box kept giving me different answers such as you keep the box and card then saying you don't and repeatedly saying the previous answer again, there by confusing me. He also said he was allowed to keep his box when he cancelled but only staying cancelled for just over a year, hence wanting to inquire about it first before making any real decisions
This message was authored by caesarome This message was authored by: caesarome

Re: What happens if I cancel

Posted by a Superuser, not a Sky employee. Find out more

If your friend had a Sky Q box then it should have been returned to Sky as they own it and not doing so should have seen them charged for a non return.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: What happens if I cancel

Posted by a Superuser, not a Sky employee. Find out more

@caesarome wrote:

...and not doing so should have seen them charged for a non return.


...and you still don't own it.  And it's brick without a subscription.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: What happens if I cancel

Posted by a Superuser, not a Sky employee. Find out more

@RobAllen 

And, after paying the non return charges, it still wouldn't have transferred ownership to your friend

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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