Weve withdrawn service on your skyq box

[Angiis]

Received our new replacement SkyQ box today as our other was 7 years old and starting to have problems. Set it all up myself and worked fine. Had a new router delivered and set that up about 6pm. 

All was working fine until 9pm when the sky tv went off and we received the message 

We've withdrawn service on your SkyQ box. To return see sky.com/withdrawn. 

So I did and our Sky VIP Diamond account is still happily going stong. Everything says service is fine, return of old box has been received, theres no due bills as we are DD. Why have they terminated our service when we've happily had the new box working for 6 hours? Of course it turned off as the phone lines closed and chat bot is useless .

We've restarted the box, took the viewing card out and put back in. Done a reset on the card...now I'm at a loss! 

[caesarome]

@Angiis 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Angiis.