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Discussion topic: We have three tv sky boxes in our household one is not work at all

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This message was authored by: Fionabrown8

Message posted on ‎30 May 2024 12:25 PM

We have three tv sky boxes in our household one is not work at all

Hi 

one of my three sky tv boxes is not working at all when plugged in no light at all

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎30 May 2024 12:32 PM

Re: We have three tv sky boxes in our household one is not work at all

Posted by a Superuser, not a Sky employee. Find out more

@Fionabrown8 

Is this the main Sky Q box or one of your mini boxes? Have you tried another electrical device in the plug socket? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: lettice

Message posted on ‎30 May 2024 01:05 PM

Re: We have three tv sky boxes in our household one is not work at all

Posted by a Superuser, not a Sky employee. Find out more

Try following as desribed in this Sky help article, namely step 2 recovery procedure;

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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