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Discussion topic: We have sound but a black screen

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This message was authored by Utterfield This message was authored by: Utterfield

We have sound but a black screen

We have sound but no picture just a black screen

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: We have sound but a black screen

Posted by a Superuser, not a Sky employee. Find out more

Have you tried powering the Q box off and on?

I am just another Sky customer and my views are my own
This message was authored by Ecosse This message was authored by: Ecosse

Re: We have sound but a black screen

Try unplugging the HDMI cable at the SKY Q box and at the TV ends, might be a bit loose.


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Samsung UE49MU7070XX - Samsung MS550 Soundbar+ with 9000S Rears
Sky Q 2Tb + 3 Minis - BT Full Fibre 900
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