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Discussion topic: We have sound but a black screen

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Avatar for Utterfield
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This message was authored by: Utterfield

Message posted on ‎22 Dec 2023 12:39 PM

We have sound but a black screen

We have sound but no picture just a black screen

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎22 Dec 2023 12:48 PM

Re: We have sound but a black screen

Posted by a Superuser, not a Sky employee. Find out more

Have you tried powering the Q box off and on?

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Ecosse
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This message was authored by: Ecosse

Message posted on ‎22 Dec 2023 12:53 PM

Re: We have sound but a black screen

Try unplugging the HDMI cable at the SKY Q box and at the TV ends, might be a bit loose.


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