We have sky q and cannot use the remote to switch on or off or go left or right.

[Joanne10]

We cannot use our remote for sky q to go left or right or switch on or off it also won't let us reset with the 1-3 buttons not red lights flash 

[oldfella]

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@Joanne10 wrote:

We cannot use our remote for sky q to go left or right or switch on or off it also won't let us reset with the 1-3 buttons not red lights flash 

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Hi @Joanne10 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
First make sure that the Q box is on and working
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Hm7]

Unfortunately not as have the same problem and calling sky a waster of time. Any other suggestions as very frustrating.