28 Sep 2023 10:30 PM
We cannot use our remote for sky q to go left or right or switch on or off it also won't let us reset with the 1-3 buttons not red lights flash
28 Sep 2023 10:40 PM - last edited: 28 Sep 2023 10:41 PM
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@Joanne10 wrote:
We cannot use our remote for sky q to go left or right or switch on or off it also won't let us reset with the 1-3 buttons not red lights flash
Hi @Joanne10
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
First make sure that the Q box is on and working
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
28 Sep 2023 11:31 PM
Unfortunately not as have the same problem and calling sky a waster of time. Any other suggestions as very frustrating.
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