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Discussion topic: We have series liked quite a few programmes & neve had any trouble but recently it has randomly r

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This message was authored by Masion This message was authored by: Masion

We have series liked quite a few programmes & neve had any trouble but recently it has randomly r

Series linked on some programs  have stopped recording  it's very frustrating knowing  that we have all our programs  set up & have done for years but now it's randomly not recording some .

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: We have series liked quite a few programmes & neve had any trouble but recently it has ran

Posted by a Superuser, not a Sky employee. Find out more

Hi @Masion   Have you tried a power (unplug) reboot of your Sky Q Main box? Leave it off for at least 30 seconds.

This message was authored by oldfella This message was authored by: oldfella

Re: We have series liked quite a few programmes & neve had any trouble but recently it has ran

Posted by a Superuser, not a Sky employee. Find out more

@Masion wrote:

Series linked on some programs  have stopped recording  it's very frustrating knowing  that we have all our programs  set up & have done for years but now it's randomly not recording some .


Hi @Masion 

The majority of series link failures or repeats are normally down to the Host Broadcaster coding incorrect link information.   Main line channels however don't often make mistakes.

You could try the following procedure.

First make a note of all your series links in - Recordings - Scheduled.

Then first remove just the series link from each scheduled recording. ( Don't remove or cancel the recording at this stage, just remove the series link)

After you have removed all the series links then Cancel every scheduled recording.

 

Once the scheduled section is completely empty reboot the Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

Once the box is completely back up and running re add all your series links.

 

See how it goes.

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