We have returned all our equipment in two lots

[Bertioli]

We keep on getting reminders and threats of fines. We have returned all Sky Equipment in two lots, one about 2 months ago, the second lot about 3/4 weeks ago

[GD1]

@Bertioli  You'll need to call Sky to resolve this.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Daniel0210]

@Bertioli 
We understand returns are taking 2+ weeks to be processed and even then Unipart (who deal with the returns) are not the quickest in updating Sky that equipment has been received. If you’ve kept your proof of posting give Sky a call. Please don’t post an image of the Royal Mail tracking or postal receipt.