We have multi room and the sky q mini box keeps shutting down we are getting an error message

[AndreaD76]

Sky q mini box giving an error message saying not connected when it is but shutdown anyway 

[Mr+Flibbles+86]

Hi there @AndreaD76 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @AndreaD76 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Quoman7]

---

@AndreaD76 wrote:

Sky q mini box giving an error message saying not connected when it is but shutdown anyway 

---

Hi @AndreaD76 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?