We have lost sky cinema channels, again,.

[Simmo0453]

We have lost all sky cinema channels again, this is the fourth time,  just keeps saying I need to upgrade to get them

[Daniel0210]

@Simmo0453 

I presume you still subscribe to Sky Cinema? Have you recently changed or removed an add on from your subscription that might have also impacted Cinema? 

[Simmo0453]

Yes I still subscribe to the cinema channel 

[Simmo0453]

And I have not moved or made any changes to our account

[Daniel0210]

@Simmo0453 

How was this resolved previously? 

[Simmo0453]

Was passed to sky and they reset channels didn't tell me what or how they did it just blamed it on recent weather conditions 

[Daniel0210]

@Simmo0453 

To see if they can help you I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Simmo0453]

Thanks for you help

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Simmo0453 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks