We have issues for weeks with the mini box freezing and technical fault messages when recording

[lisamac12345]

We have had problems for weeks with the mini box freezing and technical problems when trying to record 

[Greenfingers001]

Hi there @lisamac12345, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. if you still need help, please let us know so we can re-escalate this for you.