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Discussion topic: We have been Missing Channels All Of A Sudden And The Internet Also Keeps Dropping Out A lot

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This message was authored by MARYDOOT This message was authored by: MARYDOOT

We have been Missing Channels All Of A Sudden And The Internet Also Keeps Dropping Out A lot

We Have Had Channels Disappear Of Our Service And Internet Keeps Dropping Out 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: We have been Missing Channels All Of A Sudden And The Internet Also Keeps Dropping Out A lot

Posted by a Superuser, not a Sky employee. Find out more

@MARYDOOT 

What channels and any error message displayed when you come to view them? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MARYDOOT
Topic Author
This message was authored by MARYDOOT This message was authored by: MARYDOOT

Re

Hi 

the Message We Are Getting Is 

This Channel Is Currently Affected by A Problem With Your Satellite Signal. 
thanks For The Quick Response 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Re

Posted by a Superuser, not a Sky employee. Find out more

@MARYDOOT 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MARYDOOT
Topic Author
This message was authored by MARYDOOT This message was authored by: MARYDOOT

Re: We have been Missing Channels All Of A Sudden And The Internet Also Keeps Dropping Out A lot

There Are A Few Channels 
Great Romance (319)

GREAT MOVIES (321)

TALKING PICTURES (328)

GREAT ACTION (324)

 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: We have been Missing Channels All Of A Sudden And The Internet Also Keeps Dropping Out A lot

Posted by a Superuser, not a Sky employee. Find out more

@MARYDOOT 

See my reply above your last post.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MARYDOOT
Topic Author
This message was authored by MARYDOOT This message was authored by: MARYDOOT

Re: We have been Missing Channels All Of A Sudden And The Internet Also Keeps Dropping Out A lot

Thank You But Engineer Needs To Call Out. 
many Thanks Tho

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