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Message posted on ‎03 Oct 2024 10:02 PM

We have TNT sports provided by BT. It is constantly pixelated although every other channel is fine

We have been using TNT sports successfully for some time ( bought from BT) . In the  past week it has become pixelated and says no satellite signal. Although every other channel works fine! Any advice what to do? 

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Message posted on ‎04 Oct 2024 08:23 AM

Re: We have TNT sports provided by BT. It is constantly pixelated although every other channel is fi

Thanhs for your reply. we have watched it previously and it was fine. This has happened suddenly. I will contact Sky.

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Message posted on ‎03 Oct 2024 11:49 PM

Re: We have TNT sports provided by BT. It is constantly pixelated although every other channel is fi

Posted by a Superuser, not a Sky employee. Find out more

@JMS5  TNT's suite of channels broadcast on a weaker European transponder so a slightly misaligned dish will show such symptoms.

 

You'll need to call Sky to book an engineer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎04 Oct 2024 08:23 AM

Re: We have TNT sports provided by BT. It is constantly pixelated although every other channel is fi

Thanhs for your reply. we have watched it previously and it was fine. This has happened suddenly. I will contact Sky.

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Message posted on ‎08 Nov 2024 07:45 PM

Re: We have TNT sports provided by BT. It is constantly pixelated although every other channel is fi

We are also experiencing pixilated picture and want to watch the rugby! 

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Message posted on ‎09 Nov 2024 08:49 AM

Re: We have TNT sports provided by BT. It is constantly pixelated although every other channel is fi

We ended up cutting back some tree branches near our Sky dish. This seemed to sort it and improve the weak signal used by TNT. The rest of our channels were unaffected. 

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Message posted on ‎09 Nov 2024 08:53 AM

Re: We have TNT sports provided by BT. It is constantly pixelated although every other channel is fi

Posted by a Superuser, not a Sky employee. Find out more
@Guy17 wrote:

We are also experiencing pixilated picture and want to watch the rugby! 

Call Sky to organise an engineer visit.

 

While you wait you can watch the rugby live or on demand via discovery+. You will need to make sure you have activated it first.

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